Responses (2)

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  Chelsea_Ring

  Hey @Jacoooooooo. In order for you to get the switch on your Ring app and to work with Ring, you need to have a Ring Alarm Base Station set up first, as the switch runs on Z-wave and needs to connect to the Base Station that also runs on Z-wave. If you do not have the alarm system set up or do not own one, you will be unable to pair the switch to your Ring app. For more information on what can be paired to the Ring app, you can get [the full list here.](https://support.ring.com/hc/en-us/articles/360026250452-Works-With-Ring-Compatible-Devices)

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  17-12-2019 12:52:03

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  J

  Jacoooooooo

  I do have the alarm set up and running. There is a base station for ring in the house. Still not able to pair the toggle switch with it. Had no problems pairing other devices to ring. On the other hand toggle switch paired with smart things just fine, but Ring won’t pair it. 

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  17-12-2019 01:00:48

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  Chelsea_Ring

  @Jacoooooooo How is the switch paired to your SmartThings - through Z-Wave or WiFi? In most cases, it can only be paired to one hub at a time, so I would recommend reaching out to GE as the manufacturer to validate if it can be connected to multiple hubs at once.

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  17-12-2019 01:03:29

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  gburks

  This is frustrating because there is absolutely no good information on how to pair a GE switch to Ring Alarm on this site or anywhere else on the internet. A few canned bot responses say to make sure you have your Ring Alarm set up. I do. Now what? Can I please have step-by-step instructions on how to pair a GE Z-wave switch with Ring Alarm? Yes, I already have Ring Alarm set up.

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  23-12-2019 06:12:16

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  Jacoooooooo

  I agree with Gburks. I would like the instructions to start with the type of device this switch falls under? Should it be set up as asecurity device? Sensor? Or what? There’s no category that describes it in the app? Where does it belong? Than, the next steps please. Manufacturer is sending back to the hub pairing procedure. The switch (toggle in my case) pairs by pressing it up once. The paddle switch is a little bit different, but still, ring wobn’t recognize it. Not a switche’s problem, as it’s being recognized by other devices, and not a multiple connection problem, because when unpaired from others ring still won’t pick it up.

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  23-12-2019 12:52:32

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  Chelsea_Ring

  Hey neighbors! In order to get your Works With Ring device to pair and add to your base station, you will need to do two things. To get the set up process started in your Ring app, you need to go to the Main Menu > Setup a Device > Security Devices > Works With Ring. When you get here, you will have the option to scan a QR code. If your device doesn't have a QR code, tap "I don't have a QR code" and then tap Add on the next screen. Once you tap this, the Alarm Base Station will be "listening for devices" for one minute. During this time you will need to perform step two. This step is going to your Works With Ring device and putting it into inclusion mode. Once the device is in inclusion mode, and as long as it is close enough to the Base Station, it will find the device and add to the system. The manual included with your Works With Ring device should have the steps on how to put it into inclusion mode. If your device was previously set up with another hub, it will need to be fully removed from this hub to be set up with the Ring Alarm Base Station. If you are experiencing a hiccup during this process, it would be best to reach out to support at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  23-12-2019 04:32:22

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  Italiasown

  Im confused, does the ring base station take the place of the zwave hub, or do you need a hub, a base station, and just make sure the switch is paired to the base station? Is there a reason you need both a hub and the base station? I am currently using a vera lite as my hub, but didnt realize the ring can control all my stuff, like my switches, and thermostats.

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  14-01-2022 02:32:00

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