C
Connection stops completely
hardwired-battery-video-doorbell
Hi, Ring door bell 2, recently got a extender to help wifi signal, ring bell worked great for a few days then stopped working. Tried to reconnect etc didnt work. Rang support and they sent a replacement. Worked great again for a few days then stopped again and won't connect to anything . Any ideas?
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30-01-2021 10:07:14
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Caitlyn_Ring
Hi @ckpixck1. Is the Doorbell falling offline or are you unable to set it up in the Ring App by following the steps under Set Up a Device? If it's falling offline, you may want to check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) as a high RSSI will result in some connectivity concerns with the Doorbell. If the Doorbell isn't setting up via the steps in the Ring App, I would recommend resetting it by holding down the setup button for at least 20 seconds. Make sure you have a fully charged battery inserted first before performing the reset and attempting to set it back up in the Ring App.
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01-02-2021 09:51:37
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