TRex613
Spotlight Cam Notifications, or lack of
Has anybody else had their spotlight cam stop sending notifications? It still records motion but no alerts are sent. I've tried removing the device and reinstalling it. It's a battery connected to solar and both batteries are over 90%. I have several other cams and doorbells connected and they are sending notifications, and I know the settings in the app are all correct. This is a replacement unit provided by Ring after the 1st and 2nd ones didn't work right. Have had this one for over a year and notifications were working prior to about a month or so ago. This is the 3rd unit in 3 years. Have a spotlight cam at another location and that one has worked flawlessly for a little over 2 years. Contemplating on switching things up.
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14-03-2025 12:04:56
Responses (1)
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Caitlyn_Ring
Hi @TRex613. Make sure Motion Alerts are toggled on for this specific Spotlight Cam. If you have Smart Alerts set up for this camera, check to ensure you don't have alerts toggled off on there. If you've checked both of these, and you're still not receiving notifications for this particular camera, our social support team can take a closer look. You can get in touch @Ring on Facebook, X, or Instagram.
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15-03-2025 12:24:18
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