Unable to log in to ring App on iphone 12 pro Try later
I am unable to log in to ring app on iphone 12 pro IOS 14.3 It started with the dashboard not being available in the app over last few days, Tried deleting app. now get error messages logging in and cannot get beyond them, "An error occurred Please try again later" installed latest IOS update Tried factory reset of phone. After support said it was my only option also tried installing rapid ring on the phone and get "unknown error, it seems we are having trouble logging you in at this time, Please try again later" Tried on wifi only, 4g only and both No Joy Works on other devices just not my phone. Support said to contact apple but seeing as every app on the phone apart from Ring apps work I would suggest they will point me back to ring. Can anyone assist. Thanks
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22-12-2020 06:56:36
Responses (4)
- T
Hi @user7019. Can you elaborate a little on this? What type of phone are you using and what version of the Ring app is installed? Are you on WiFi or cellular data? Is there a VPN active? This bit of information will give me a better idea of what is going on.
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04-01-2022 05:07:43
ATom, I’m having the same problem with my IPhone12. I can log into ring on another iPhone but not on my phone. How did you resolve the problem, thanks.
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23-01-2022 06:58:46
UHey, I "WAS" going through the same problem, until I read your response. when I read your question "is there a VPN?" I acted on that..... problem solved. not only my ring app wasn't working but I couldn't open certain pages on safari.... darn VPN!.... Thank you. I hope others will resolve their problems as well.
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24-04-2022 07:05:01
- M
The Ring app should allow you to log in as long as the proper credentials are used and your mobile device has connection. As mentioned above, check for a disabled VPN and try connecting your mobile device to wifi only, or cellular data only, to see if it helps. I recommend also checking if the mobile device has Adguard installed. https://support.ring.com/hc/en-us/articles/360029428911-AdGuard-Causing-the-Ring-App-to-Log-Out If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-01-2022 08:53:40
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- U
This is completely an issue with bad programmers. Ring is either out sourcing to a low quality bidder or hiring kids right out of college with no experience. Ring doesn’t care about its quality.
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20-09-2022 09:34:48
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user1603
I am having the same issue. I can log in on my iPad, a second iPhone, but not my primary iPhone. Started with dashboard not appearing. I deleted the app, rebooted the phone, reloaded the app now get the same error, What finally fixed this issue?
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05-11-2021 01:38:34
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