Disconnect and remove contact sensor
One of my contact sensors went offline. None of the reset tips helped nor did replacing the battery. I ordered a new sensor and installed it as a new device with a slightly different name. How can I remove the old device from the system.? It doesn’t transmit, so the removal instructions don’t work.
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03-01-2020 01:06:30
Responses (3)
- J
Hello, I am having the same issue and am STILL getting an error code when trying to remove the failed sensor from the advanced options. I have tried all of the other reset options as well.
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04-06-2020 03:18:19
SI've tried the disconnect and remove 5 times - no luck. > @Johntessarzik wrote: > Hello, > I am having the same issue and am STILL getting an error code when trying to remove the failed sensor from the advanced options. I have tried all of the other reset options as well.
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15-07-2020 01:42:08
CHey neighbors! If you've tried the suggestion that Chelsea recommended and you're still unable to remove the sensor, please reach out to our support team at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look and offer more advanced troubleshooting steps to get this resolved for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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15-07-2020 09:12:15
- C
Hi there, neighbors! Please follow these updated steps to remove a Contact Sensor when it falls offline and is unresponsive to a reset. **Note** : Check the battery does not need to be changed before removal. When you may still need to remove this sensor, follow these steps to do so: - Open your Ring app and go to the Main Menu at the top left corner. - Select Devices and then Alarm Base Station. - Find the sensor that you are trying to remove and select that one. - Tap Device Settings for your sensor. - Select Advanced Options. - Select Remove Failed Device and then remove. Here is also our [Help Center article](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-your-Contact-Sensor-2nd-generation-) for further tips on troubleshooting and resetting your Contact Sensor. If this concern persists despite trying these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-09-2021 10:56:08
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- B
That almost worked. After logging in, doing 2-factor by text, then trying to delete the dead sensor that way, it tries to listen to the sensor (which will never happen because it's defective), it gives up, leaving it in the system.
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15-11-2021 02:45:31
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Chelsea_Ring
Hey @jderratt. Follow these steps to remove that old sensor: - Open your Ring app and go to the main menu at the top left corner. - Select "Devices" and then "Alarm Base Station." - Find the sensor that you are trying to remove and select that one. - Once on the profile for that sensor, hit the gear icon at the top right. - Select "Advanced Options." - Select "Remove Failed Device" and then remove. Hope this helps! :smiley_cat:
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03-01-2020 07:39:37
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