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Ring plan cancelled?
You notified me today that my plan was cancelled because payment wasn't received. However, I did receive notice from my bank that RING was in fact paid and payment was processed. Whats the deal?
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02-12-2019 09:20:13
Responses (3)
- D
I have moved to Germany and cancelled my plan. Refund was sent to the credit card on file which was canceled because it was stolen. How do I get my refund? Regards, Delberto Martinez
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18-05-2020 02:23:22
CHi @delbert\_64. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406)to see if they can refund you to a different card or in a different way. Please note that we're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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18-05-2020 07:18:32
- C
Support can only help with this @Apaulo , therefore, we have accepted @Eagle328 post as the 'Accepted Solution'.
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04-12-2019 06:17:21
- F
I have the doorbell and 1 camera can they both be one yhe same plan???
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10-06-2020 06:19:22
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CAbsolutely! As long as they are at the same location :) You can have 2 Protect Basic Plan's for $3/month or $30/year or you can purchase the Protect Plus Plan, which is $10/month $100/year, and includes unlimited devices, extended warranty and more. Learn more,[here](https://shop.ring.com/pages/protect-plans)!
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11-06-2020 04:08:48
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Eagle328
You'd be better off calling customer support.
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02-12-2019 09:30:21
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