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leecollings
How can I deactivate Two Factor Authentication?
I found an online support guide with steps to activate and deactivate two factor authentication but the steps on there do not accurate reflect what’s in the iOS app. The only options I can see is to turn two factor for sms on or off. I don’t want this, I’d like to remove it completely (I current have codes emailed to me). How can I disable 2FA?
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07-05-2020 09:20:34
Responses (17)
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In no way am I worried about my video going to the public.Two factor authentication is a hassle. Having this mandatory is why I don't subscribe to Ring. At work, I can't get two-factor authentication due to the office works network policy and no personal email or cell phones in the office. Arlo camera systems there is no issue, as I can log on and see my video.
•8
17-06-2020 11:31:57
CEither give us an option for two factor authentication or I will be leaving Ring.
•10
24-07-2020 04:37:56
D@Chelsea\_Ring Please allow/create/re-instate an option for us to turn two-step verification off, it is a hassle that bogs all of this down. Thank you! Also, your explanation is incorrectly labeled as a "solution" - it is not a solution, it is merely an explanation. Perhaps the "explantion" label doesn't exist & therefore needs to be created?
•9
06-08-2020 06:10:30
MThank you for sharing these wishes with us @DC0! As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. :)
•1
06-08-2020 06:41:44
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I work at a federal office that I can go to ring.com but we are not allowed to have cell phones or personal email. So two-step login is an issue. I can't use my ring account while at work because of this. Please allow me to disable two-step login. I really don't care for that level of login protection for my cameras or doorbell.
•4
06-08-2021 03:44:15
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I work at a federal office that I can go to ring.com but we are not allowed to have cell phones or personal email. So two-step login is an issue. I can't use my ring account while at work because of this. Please allow me to dis able two-step login. I really don't care for that level of login protection for my cameras or doorbell.
•1
06-08-2021 03:44:37
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I work at a federal office that I can go to ring.com but we are not allowed to have cell phones or personal email. So two-step login is an issue. I can't use my ring account while at work because of this. Please allow me to dis able two-step login. I really don't care for that level of login protection for my cameras or doorbell.
•1
06-08-2021 03:44:37
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Chelsea_Ring
Hi @leecollings. At Ring, we take our neighbors privacy and security seriously, and thus have implemented Two Step Verification, which you can learn more about here. You have a choice between receiving a verification code via text message, or using an authenticator app to generate a code. There is no way to turn off Two Step Verification at this time, as this is something we make mandatory on all Ring accounts now.
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07-05-2020 04:44:08
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