Responses (116)

• C

  Caitlyn_Ring

  Hi @AlChester17. Which web browser are you accessing Ring.com on? Make sure the web browser is updated. I'd also suggest testing a different web browser to see if this issue occurs on both, or if it's isolated to one.

  0

  •

  02-03-2023 11:23:13

  •

  Reply

  U

  user41209

  event history not loading on ring website. Think all the posts on this page says it all. 'RING' please fix.

  2

  •

  04-04-2023 09:46:45

  W

  Web_Eye

  Hi Caitlyn,On my laptop, I can view a live stream of my ring camera. But, when I go to History, and select a recent motion recording, I get this pop up message in red:"There was an error while trying to play the video."My Firefox browser is up to date, version 115.14.0esr (64-bit).Regards,Alan

  0

  •

  15-08-2024 02:40:51

• U

  user38465

  I have had the exact same problem since last week. Tried both Microsoft Edge and Google Chrome. What could be the problem?

  0

  •

  06-03-2023 02:14:31

  •

  Reply
• U

  user38475

  Same issue since last week. Both in Edge and Chome. Site loads fine, login fine, videos on app on phone fine - just do not load in web version.

  0

  •

  06-03-2023 03:19:28

  •

  Reply
• U

  user38561

  I have had the same issue since last week. Safari is the only browser where the Event History would work.

  0

  •

  07-03-2023 11:23:17

  •

  Reply
• C

  Caitlyn_Ring

  Hey neighbors, thanks for your feedback. Can you let me know if you're seeing an error message when you try to view an event in the Event History on Ring.com? Does the video load if you try to share it? Feel free to attach any screenshots or screen recordings demonstrating what you're seeing on your end.

  0

  •

  07-03-2023 09:13:09

  •

  Reply

  U

  user38475

  It just spins saying "Loading Video" and then just never does, with a "There was an error loading your video" message that appears momentarily over the list of videos in the history. If you go to share the video, create a link, and then copy/paste that link to a new tab in the same browser - it does work. It's a work around but obviously not ideal nor explains why the normal history video view mode isn't loading/working. Thanks for your help!

  3

  •

  08-03-2023 03:44:19

  U

  user_660a6f

  Mine shows a gray screen with a video camera with a slash through it. It works fine on my other laptop

  0

  •

  02-02-2025 08:43:45