Cannot play event history vidoes on website

I have several Ring cameras on my 2nd house.  Yesterday, I had a theft of a trailer.  I can go back and view it with my phone app (Android) but I wanted to show it on my large PC monitor so I can perhaps identify the thief.  I cannot do that from the website camera event history.  I get "There was an error while trying to play the video". I did some searches and see that many others have experienced the same failure without any resolution (other than what appears to be support bots telling them boilerplate responses).  I was able to download the vid to my phone but since it was large, I couldn't easily email/transfer it online.  I had to resort to using a physical cable to drag-n-drop it back to my PC to share with the police and others.  I am disappointed that I cannot see the videos (or search by date, etc.) on the website.  You certainly have the videos safely stored on your system (which I pay a yearly subscription for), but there are not available from the web dashboard?   As a software engineer, I know you can do it if you want to.  Can somebody help? John