Amazon Alexa + Ring
Ring Doorbell Press not alerting on Alexa
Hi All, We have multiple Alexa devices in the house and now a Ring Video Doorbell3 Plus. I cannot get the Alexa devices to alert to a doorbell press. It worked once and has failed to do so since. I have linked the Amazon Alexa and Ring accounts and the skill is added to Alexa, the the Ring appears in the Devices \> Cameras section of the Alexa App and the Doorbell Press announcement option is on. The Alexa show will connect to and work with the Ring if I ask "Alexa, show me front door" or similar. I have asked via Alexa support and received a disappointing list of random links from the FAQ section that were either irrelevant or I'd already tried (and simply advised me to do the above). Does anyone else have this issue/has anyone fixed it? Thanks!
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28-07-2020 12:34:25
Responses (4)
- G
Having the same problem. Alexa will announce motion alerts, but not doorbell presses even though both are enabled in Alexa.
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07-11-2023 11:05:21
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- J
Hi @GSmith27. Thank you for making sure the settings were correct in the Alexa app. Since the settings are correct and the Doorbell Press Announcements are not working, try disabling and reenabling the Ring Skill in the Alexa app to see if it helps. This Help Center [page](https://support.ring.com/hc/en-us/articles/360050373832-What-To-Do-if-the-Ring-Skill-Stops-Working-in-the-Alexa-App) will give you the steps on how to do so. If you have tried this step and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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08-11-2023 05:21:38
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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08-12-2023 05:21:44
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Marley_Ring
Hi @The\_Digital\_Platypus! It certainly sounds like you've followed the right steps for this to work. The Video Doorbell 3 can certainly notify your Alexa enabled devices, and can even display on certain Alexa models upon voice request. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360031246432-Using-Alexa-to-control-your-Ring-Doorbell-or-camera-) with steps on how to enable and use this feature. We also have a [Community post](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-To-Automatically-Activate-Live-View-on-Alexa-Echo-Device/ba-p/46445) on live view with Alexa devices. I hope this helps! :)
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17-08-2020 10:40:41
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