Awful Customer Service - No Help - Supervisor Hung Up

This evening we had an an Amazon driver deliver a package at 7:45 PM and the ring doorbell camera captured the delivery on video both on the doorbell cam and driveway cam. Four minutes later at 7:49PM, the package was stolen from our front porch. However, our doorbell camera did not not activate and capture footage of the thief taking the package from our front porch. The doorbell cam captured video after the thief had left. The only footage that was taken of the thief was from the driveway spotlight cam - however, this only captured the thief leaving from our driveway camera. These camera’s should be capturing people coming. We contacted Ring Customer Service about this gap in footage and had a terrible experience. We asked why our front door camera did not capture the thief and they said that it is because the doorbell camera will snooze after use. However, they were unclear as to the exact amount of time the camera will snooze. This is a huge flaw in their monitoring services. Every other time I get motion alerts on my phone on a constant basis. I get alerts when a bird, mosquito, or butterfly activate the camera. I get constant alerts when the kids are running in and out of the house every 30 seconds, but when a large person approaches our front door, the camera doesn’t capture it. We asked for compensation for one month of monitoring services equating to $7 for the fact that the product they provided did not help us in our time of need. The agent would not help us. We were then escalated to a supervisor after being on hold and talking to a customer service rep for an hour. The manager, made it sound like he understood the issue and was willing to help by providing compensation, but then backtracked and was not willing to help us in anyway. He  was willing to lose us as customers over $7. I told him it was a matter of principle at this point, and asked if he was willing to lose us over $7, to which he said “yes”.  I then asked to be escalated to the manager above him to which he said there is no one above him who answers calls. I then said that they can call us back to which he said No, and he then proceeded to hang up the phone on us.  We were not making an unreasonable request merely for the month back of monitoring that we paid for. The time that we actually need the camera to work, it did not. We cannot make a police report as we do not have the perpetrators face on camera (only the backside). This is possibly the worst customer service I have ever experienced - to say we are disappointed is in RING is an understatement. When we contacted Amazon about the stolen package, they were happy to provide a full refund, no questions asked. When I asked ring for one month of monitoring at $7 they would not oblige. I would caution anybody else looking for RING products - so do your research and maybe look elsewhere! We will not be renewing our RING Subscription Services!!!!