Why isn't floodlight allowing me to set up without Bridge
The packaging doesn't say you need to purchase a bridge to have this item work. I've Wired it, mounted it, turned power back on and nothing happened. Flipped switch a couple of times, still nothing. Is this a bad unit, or am I required to purchase a bridge to set up and have this work?
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31-10-2020 08:21:09
Responses (2)
- J
I am very confused... your FAQ says it will work as a typical motion-sensing floodlight. "Without the Ring Bridge, your Floodlight Wired functions only as a standard motion-sensing light. " Mine, just stays on all the time? That is not 'standard'? I bought this because your FAQ and marketing material said I didn't have to have the bridge. Is there a way to get it to work like a standard motion-sensing light?
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17-10-2021 07:49:36
- M
Hi there, neighbors! The Ring Smart Lighting Bridge is requires to operate your Smart Lighting device in the Ring app. Without the Ring Bridge, your Smart Lights function only as individual units. They will be able to turn on and illuminate but no motion settings will be able to be setup, nor will they be able to be added to a group or operated via the Ring app. Any smart functions of your Smart Lighting devices are obtained via the Bridge. With that being said, as long as your Smart Lighting is powered properly, there should be some response from your device such as lights. For instance, even when not connected to the Bridge, my A19 bulbs will illuminate when powered on. I hope this helps! :) If further assistance is needed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-10-2021 06:27:34
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Tom_Ring
Hi @Dsmoyak. The [Ring Bridge](https://ring.com/products/smart-lighting-bridge?utm_source=google&utm_medium=cpc&utm_campaign=1723622107&utm_term=ring%20bridge&utm_content=75880367226&gclid=CjwKCAiA-f78BRBbEiwATKRRBLt3CVtTCvfeB41gKonv672Rgp1HGgMg0pmFvBxFyTD8RVsmEPZfrBoCewsQAvD_BwE&gclid=CjwKCAiA-f78BRBbEiwATKRRBLt3CVtTCvfeB41gKonv672Rgp1HGgMg0pmFvBxFyTD8RVsmEPZfrBoCewsQAvD_BwE&gclid=CjwKCAiA-f78BRBbEiwATKRRBLt3CVtTCvfeB41gKonv672Rgp1HGgMg0pmFvBxFyTD8RVsmEPZfrBoCewsQAvD_BwE) is required to connect your Floodlight. The Bridge acts a hub and controller for all of your Ring Smart Light devices. [Here](https://support.ring.com/hc/en-us/articles/360025169211-Floodlight-Wired-Information#section_2) is some FAQs on the Ring Floodlight. I hope this information helps!
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02-11-2020 06:21:28
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