Responses (5)

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  ddae90

  I also have two A19 light bulbs in my livingroom not linked to any cameras and they also only stay on for a minute but they are set to stay on for 5 minutes. So there must be something wrong with these light bulbs. I have all of them link to the bridge and all of them have been updated after I installed them.

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  13-04-2020 07:51:16

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  ddae90

  Hi Marley, I had already uninstalled the ring app twice previously and that didn't help. Nor did disabling the bluetooth and vpn help either. My connection for the bridge is great and the connection from the light bulbs to the bridge is great too. So I guess there is something else going on. I just assume that the light bulbs would stay on the number of minutes in the Auto-Shutoff timer settings that I choose after motion is detected with the doorbell or stick up camera. But the longest they stay on is a minute and that is it. I have tried everything I can think of. I even uninstalled the light bulbs and reinstalled them but that didn't help either.

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  14-04-2020 01:46:14

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  ddae90

  What good is this forum if no one gets back to you with the problem you are having! Same with customer support. I have been on chat, been emailed about this problem with these light bulbs and now customer support has dropped the ball on their end. No One will get back to me on this problem. I have done everything they told me to do and the problem still isn't fixed! Beyond frustrated with this problem and not getting any help!

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  28-04-2020 08:03:35

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  ddae90

  Chelsea, Here is my update! After a very lenghty phone call on May 3rd the tech decided to send me new A19 bulbs. The new ones did the same thing. So I called tech support again on May 13th and after an 1hour and 40 min phone call they decided they needed to contact the delveloper of the A19 bulbs. I finally received an email back last night and as far as I'm concern this is a failed product on Rings behalf. This is want I was told. So not only does the auto-shut off timer in my backyard group stay on the 3 minutes that I would like it to after motion is detected according to this email it sounds like it might not even be an option. Now the part that I don't understand is why Ring would release a product that doesn't even do what it is suppose to do and why have that option in the app if you can't even use it. I feel like I have wasted money on these A19 bulbs and that Ring is falsely advertising a product that won't even work like it is suppose to. | Hello. Thank you for your patience, I have contacted the developers and they had informed me that the auto timer function is intended to be released however they have no ETA on the implementation at hand at this time. With this thought in mind any new updates pertaining to this feature will be shown in the application if/when this feature is implemented. I apologize for the delay, please let me know if you have any questions or concerns. Thank you again for contacting Ring Community Support. |

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  20-05-2020 03:02:04

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  bongaroo

  I have the same trouble, just wasted my time trying to figure out what I was doing wrong with A19 bulb setup. It will not stay ON longer than 1 minute when motion was detected even if you set it to 3 or 5 minutes. Even RING support cannot fix it - they told me to delete the RING app and reboot Iphone and reinstall app, same problem. Probably a firmware fix will do but at this time NO release date yet.

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  29-06-2020 08:46:02

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  potatobug

  Thanks for posting this. Saved me from putting a large dent in my wall where I would have presumably beat my head against it, trying to figure this out.

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  13-07-2020 06:32:08

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  zefferino

  Any known fixes for this? My A19 bulb only stays on for 30 seconds even though the autoshutoff is set to 5 minutes. I've tried to uninstall my bridge and the bulb, change the settings multiple times and move the bridge right next to the bulb.

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  22-12-2020 04:52:38

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  micro

  Hi, I have been discussing this same issue with the Ring support team, and just rec'd this frustrating and unacceptable response email: "The Auto shutoff set here will not apply to linked device events. It only applies to motions that the lights in that group detect. Only devices with lights can be added to a light group. Selecting to have the light group turn on when a linked device that is not part of that light group detects motion will not trigger the auto shutoff timer and that is why the lights only stay on for 1 minute when a motion is detected by the linked Ring Pro." So apparently it is only motion detected by other LIGHTING devices (that have motion-detection) IN THAT GROUP that will provide the 3-minute or 5-minute duration ON time for the A19 bulb. Motion detected by a CAMERA linked to the A19 bulb will not provide the same selective duration functionality. You get one option that is 60-seconds long. Yes, this feels utterly ridiculous from a company that claims to be an industry leader!

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  23-12-2020 08:56:25

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  Ksol

  My auto shut off still doesn’t work. It just stays on and I only have the a19 bulbs and motion sensor in the group and only the motion sensor triggering it. I also tested with the motion sensor removed from the group as well and same results. I’ve did somewhat of a workaround by setting up routines in Alexa.

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  03-09-2021 01:14:33

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  pauljolry

  Nov. 2022 I have the same issue. Front and rear floodlight cams work fine, they trigger the bridge and my two A19 bulbs come on...for one minute. My dog is afraid of the dark.

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  16-11-2022 10:46:52

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  pdeethardt

  Just a heads up, this issue might've finally been resolved. I need to do more testing, but I have one of my Spotlight Cams linked to a bulb in a light group with a 5 minute shutoff timer, and when that bulb is activated by the camera it now stays on for 5 minutes. The weird thing is my Floodlight Cam that's in the same group as the bulb only stays on for 1 minute. There have been some recent firmware updates for the bulbs as well as the bridge, so it appears one or both of the updates has possibly corrected the behavior.

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  07-12-2022 09:12:22