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Trouble with the New A19 Smart Led Bulb
I just purchased the new A19 smart Led Bulb. I have them outside in my backyard and linked with my doorbell and stickup camera. My problem is the Auto-Shutoff timer isn't allowing me to pick the 3 or 5 minutes? Is it because I have them linked to the cameras or something else is wrong. I have a good connection to the bridge and they come on when motion is dected with the doorbell or camera but only stay on for about 30 seconds or a minute the most. Please tell me what I'm doing wrong. Thanks
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09-04-2020 15:32:50
Responses (5)
- D
Hi Marley, I had already uninstalled the ring app twice previously and that didn't help. Nor did disabling the bluetooth and vpn help either. My connection for the bridge is great and the connection from the light bulbs to the bridge is great too. So I guess there is something else going on. I
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14-04-2020 13:46:14
DWhat good is this forum if no one gets back to you with the problem you are having! Same with customer support. I have been on chat, been emailed about this problem with these light bulbs and now customer support has dropped the ball on their end. No One will get back to me on this problem. I hav
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28-04-2020 20:03:35
DChelsea, Here is my update! After a very lenghty phone call on May 3rd the tech decided to send me new A19 bulbs. The new ones did the same thing. So I called tech support again on May 13th and after an 1hour and 40 min phone call they decided they needed to contact the delveloper of the A19 bulb
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20-05-2020 15:02:04
BI have the same trouble, just wasted my time trying to figure out what I was doing wrong with A19 bulb setup. It will not stay ON longer than 1 minute when motion was detected even if you set it to 3 or 5 minutes. Even RING support cannot fix it - they told me to delete the RING app and reboot Iphon
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29-06-2020 20:46:02
- Z
Any known fixes for this? My A19 bulb only stays on for 30 seconds even though the autoshutoff is set to 5 minutes. I've tried to uninstall my bridge and the bulb, change the settings multiple times and move the bridge right next to the bulb.
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22-12-2020 16:52:38
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- M
Hi, I have been discussing this same issue with the Ring support team, and just rec'd this frustrating and unacceptable response email: "The Auto shutoff set here will not apply to linked device events. It only applies to motions that the lights in that group detect. Only devices with lights can be added to a light group.Selecting to have the light group turn on when a linked device that is not part of that light group detects motion will not trigger the auto shutoff timer and that is why the lights only stay on for 1 minute when a motion is detected by the linked Ring Pro."So apparently it is only motion detected by other LIGHTING devices (that have motion-detection) IN THAT GROUP that will provide the 3-minute or 5-minute duration ON time for the A19 bulb. Motion detected by a CAMERA linked to the A19 bulb will not provide the same selective duration functionality. You get one option that is 60-seconds long. Yes, this feels utterly ridiculous from a company that claims to be an industry leader!
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23-12-2020 20:56:25
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- K
My auto shut off still doesn’t work. It just stays on and I only have the a19 bulbs and motion sensor in the group and only the motion sensor triggering it. I also tested with the motion sensor removed from the group as well and same results.I’ve did somewhat of a workaround by setting up routines in Alexa.
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03-09-2021 13:14:33
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- P
Nov. 2022 I have the same issue. Front and rear floodlight cams work fine, they trigger the bridge and my two A19 bulbs come on...for one minute. My dog is afraid of the dark.
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16-11-2022 22:46:52
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PJust a heads up, this issue might've finally been resolved. I need to do more testing, but I have one of my Spotlight Cams linked to a bulb in a light group with a 5 minute shutoff timer, and when that bulb is activated by the camera it now stays on for 5 minutes. The weird thing is my Floodlight Ca
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07-12-2022 21:12:22
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ddae90
I also have two A19 light bulbs in my livingroom not linked to any cameras and they also only stay on for a minute but they are set to stay on for 5 minutes. So there must be something wrong with these light bulbs. I have all of them link to the bridge and all of them have been updated after I installed them.
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13-04-2020 19:51:16
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