Smart Lighting
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Transformer Turning Lights Off - App Shows Lights On
transformer
troubleshooting
Hello, Just installed the Ring Transformer on my outdoor lv lighting setup. I have noticed for a few nights now that after a few hours the lights turn off. When I go back in the app to turn them on the app shows the transformer as on and the event history has no record of the lights being turned off. I then have to turn the lights off and then back on again. Lights are set to go on at dusk and stay on for 4h.
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03-05-2022 03:50:17
Responses (1)
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Caitlyn_Ring
Hi @user10765. Try removing and re-adding the lights and the transformer in the Ring app, as well as remove and set any [Light Schedules](https://support.ring.com/hc/en-us/articles/360041290112-Controlling-Your-Smart-Solar-Lights-with-Light-Schedules) back up. Monitor the lights afterward to see if they are following the set schedule or if this still happens. If the concern does persist despite these troubleshooting steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a more in-depth look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-05-2022 06:40:01
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