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Solar Steplight Battery Dead
battery-smart-lighting
troubleshooting

How do I get a replacement ring battery for my solar steplight?

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09-06-2022 07:20:41

Responses (2)

  • C

    Will this one work: [Amazon.com: 3.7V Universal Battery Rechargeable Batteries 3200mAh Rechargeable Batteries High-Performance Button Top Battery is Used for flashlights, Mini Fans, Toy Garden Lights (4pcs/Black+Blue) : Health & Household](https://www.amazon.com/dp/B0B5XBHW2G/ref=sspa_dk_detail_2?pd_rd_i=B0B5XBHW2G&pd_rd_w=6AKVH&content-id=amzn1.sym.3be1c5b9-5b41-4830-a902-fa8556c19eb5&pf_rd_p=3be1c5b9-5b41-4830-a902-fa8556c19eb5&pf_rd_r=C9RV8TAWEKDD1YN9M9JJ&pd_rd_wg=qTsDH&pd_rd_r=1d45e4a6-9a84-4f9c-a18f-43279ca4c478&s=hi&sp_csd=d2lkZ2V0TmFtZT1zcF9kZXRhaWw&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUFOUTNETzFJOU03V1gmZW5jcnlwdGVkSWQ9QTA3NDk1NjEzMVRUU1dTSDY0TEEwJmVuY3J5cHRlZEFkSWQ9QTA5OTk2OTEzOEhHT1VEQ0hMQVJBJndpZGdldE5hbWU9c3BfZGV0YWlsJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ&th=1)

    0

    27-07-2022 03:08:24

    • C

      Hi neighbors! The 3.7V 18650 Li-ion battery that is included with your Ring Solar Steplight is rechargeable, and you should have received a Micro USB charging cable with it as well. If the battery does not charge with the provided charging cable, try a different power outlet or a different cable if you have one available. If the rechargeable battery still doesn't charge, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

      0

      28-07-2022 05:55:09

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