Smart Plug Won't Connect to Bridge or Alarm Pro

Hello, I've already been using ring doorbell, spotlight cameras, and alarm pro base station with sensors for a while now, but recently got a ring outside smart plug for a couple different uses. When trying to connect the plug using my base station as the bridge, the setup is unable to find the device after scanning it's qr code. I wasn't sure why this was happening so bought a second plug with the standalone bridge and I'm still having the same issue that the bridge can't connect or find the smart plug. I've confirmed the internet signal is strong, the standalone bridge confirms online status, and the plug I've tried a few different outlets, but to be safe I've been trying to do the setup in the same room as my base station and standalone bridge. During setup it asks to do a 5 sec and 15 second double button press, but neither resulting in finding the plug. The plug has a constantly flashing blue light. Reaching out to see if anyone has any recommendations or ideas for either the base station or bridge to find the plug. Thanks, David