M
Smart Lighting Motion Sensor (outdoors) - Re setup
motion-sensor
installation
troubleshooting
cs-support
Hello: I purchased many of the Smart Lighting Motion Sensors. They all seemed to work fine initially. However, I decided to move the location of one of them. In the process, I deleted it from my app and the tried to set it up again. However, now the ring app says that it can't find it. I have pressed and held the reset button for five seconds - changed the batteries and nothing seems to work. Any help would be appreciated. thanks
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23-04-2023 04:10:36
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Justin_Ring
Hi @Mike1967. Thank you for trying those troubleshooting steps to resolve your concern. You can also try doing your setup without scanning the QR code. If that fails, do your setup using a different phone or tablet. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-04-2023 10:15:05
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