Smart Lighting

Browse posts, comment, and join in the discussion about Ring’s battery and solar powered smart lights.
N
User Solution
Ring bridge keeps disconnecting
cs-support
bridge

For weeks now my ring bridge will go offline multiple times a day. I have unplugged it and plugged it back in but It will not connect to my ASUS router. If i pull power on my router and power it back up the bridge will connect for awhile but then go offline. My other ring products stay connected without issue. I have removed the bridge from the app and reinstalled it after following the reset instructions. It connected and stayed connected for about an hour until I instructed Alexa to turn off a lamp. The bridge immediately started flashing blue and lost connection and Alex informed me that the lamp was not responding. This happens with two other lights as well. I am not sure what else i can do with it. I think it may have gone bad.

293

0

0

21-04-2024 07:07:47

Responses (2)

  • J
    User Solution

    Hi @nevada. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step is to contact our support team to further investigate this with you. Give our support team a call using one of the numbers available here.

    0

    22-04-2024 05:52:40

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      22-05-2024 05:53:24

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      U

      user63814

      3

      User
      Solutions

      B

      Boone

      1

      User
      Solution

      J

      j0hnmsch

      1

      User
      Solution