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Ring app does not find Echo4
I recently purchased two Ring floodlights and an Echo 4. I am planning on using the Echo 4 as the bridge to control the lights. I have enabled the Ring skill in the Alexa and connected my Ring account and my Amazon account. The Echo 4 is set up and working fine. However, the Ring app does not see the Echo 4 at all. It tells me I don’t have any compatible devices in my Amazon account. Has anyone encountered this? I read elsewhere that the addresses in the two accounts must match exactly, but I don’t appear to have control over them. The Echo adds 4 digits to the end of my zip, but the Ring app does not.
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29-01-2023 22:04:00
Responses (6)
- B
Had a busy week at work and am just now getting back to look at this. I definitely paid for an Echo 4. I measured it, and it is the dimensions an Echo 4 - not a Dot. But when I go through the smart lighting setup, the Ring app still does not recognize that I have a compatible device.
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04-02-2023 19:13:22
- T
Hey neighbors. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360059329551-Using-your-Echo-devices-as-a-Smart-Lighting-Bridge) has information on how to use your Echo device as a Ring Bridge. Ensure that the Firmware on your device is up to date in addition to having an up to date Ring app. I hope this helps!
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06-02-2023 18:45:30
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- B
Alexa says her software is up to date. I have followed the steps in the suggested article, but since the Ring app believes I don’t have any compatible devices, I can’t proceed very far.
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08-02-2023 00:50:01
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BThe version of the Ring app I’m using is 5.56.1 on an iPhone XR. I added a screenshot that shows what I see when I try to add an Alexa device: 
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11-02-2023 16:43:58
BHere what I see when I try to add a Smart Lighting device after scanning the QR code : 
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11-02-2023 16:44:37
THi @Bluejayvalley. Thanks for this information. Upon sharing with this my team, they've asked what the firmware version of the Echo device is? If the firmware on the Echo device is not up to date, you can get the error you are getting. You can find that information [here](https://www.amazon.com/gp/h
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13-02-2023 20:06:11
- S
Following - I have the same problem, but with an Ring A19 bulb. Using a brand new (today) Echo 4 not Echo Dot. It's up to date. Disabled 5GHz WiFi on my mesh system. Ring skill enabled as I already have a Ring doorbell. It just won't find the Echo when the Echo is in discovery mode. Thanks
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18-02-2023 06:33:44
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- B
I verified that the Echo 4 has the latest software listed on Amazon (v 8289072772). And I checked that the Ring app only lists a single location. I even figured out how to edit the address Ring automatically set so that it matches Alexa’s address exactly, including the extra 4 digits in the zip code. But still no change. The Ring app still does not not see that I have an Echo 4.
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18-02-2023 20:59:34
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Justin_Ring
Hi @Bluejayvalley. Are you able to confirm which Echo you have, whether it is the Echo Dot 4th Gen or the Echo 4th Gen? If it is the Echo Dot 4th Gen, then that is why it is not working; it has to be the Echo 4th Gen. If you do have the correct one, can you try setting up your Smart Light and see if during the set-up process it asks if you want to use your Echo as a bridge? Let me know what happens.
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30-01-2023 23:25:51
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