PAR38 'Smart' Bulbs Stopped Working/ Will Not Re-connect

Question

Installed 4 PAR38 bulbs with my Ring Alarm Pro as the bridge. Worked fine for almost a month and suddenly went 'offline'. I have spent several hours trying every recommendation I could find online -- zero luck. I removed the bulbs completely from my Ring app and tried setting up from scratch. The process stalled when attempting to connect to my Alarm Pro, ending with the message 'Something went wrong'.  Worst part is I tried to initiate a return and Ring will not take them back! TOTAL RIP-OFF! I AM SO SORRY I EVER BOUGHT $1,200 WORTH OF RING PRODUCTS!

Caitlyn_Ring · Answer

Hi @user11357. Since you've mentioned trying troubleshooting steps already and you still are unable to connect your PAR38 Bulbs, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can take a deeper look and ensure all applicable troubleshooting steps have been taken. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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PAR38 "Smart" Bulbs Stopped Working/ Will Not Re-connect

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