My A19 will NOT connect to Ring Bridge

Question

I have disconnected and reconnected more times than I can count; the bridge is working fine.  I have rebooted the router several times; still no luck.  Any ideas?

Caitlyn_Ring · Answer

Hi @DiBo. Have you tried using a different smartphone or tablet to complete the setup, if you have one available? If you do, I'd suggest trying that. If the setup still isn't working, then our support team is available to help with more advanced troubleshooting. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

Smart Lighting

My A19 will NOT connect to Ring Bridge

Didn't find an answer ?