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Mailbox sensor and bridge don’t work
Installed bridge and mailbox sensor twice now but it doesn’t detect anything. The bridge says online signal strength is good and it does have a network name. Mailbox sensor says motion detection on, has both motion detection and motion notification on, device health says device status online, bridge status online, bridge to WiFi router signal good, mailbox sensor to bridge signal good, battery level 100%, motion settings I’ve tried medium and high. I do have a linked device set as my doorbell which is colored blue and on to record event. The only thing in event history is mailbox sensor added to system and it just does not work. I need advice. I have uninstalled and re-installed both mailbox sensor and the bridge twice. Thanks for any help. Dave
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28-05-2021 23:16:50
Responses (4)
- G
My situation matches the problem statement but the recommended solution is not working for me. - Geoff
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03-06-2021 11:36:59
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- U
Not sure if it helps or not, but I tried to get my mailbox sensor to detect any motion and I even bought another just in case the one I had was broken. I just discovered that I had to first put it into a light group, and then it magically started to detect motion. Once I removed it from the light group it stopped working. This page https://support.ring.com/hc/en-us/articles/360050067431-Ring-Mailbox-Sensor-Information says you don't have to put the sensor into a group but as soon as I set it to "No group assigned" it stops detecting any motion. Once I put it back into a group then it detects motion again.Very frustrating to say the least :frowning:
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10-06-2021 00:16:36
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RI had the same experience. I was trying to figure out why my newly installed mailbox sensor was not working all evening! Glad I found this post! It is not stated anywhere that the mailbox sensor needs to be added to a group in order for it to work but that is exactly what got mine working! Thank
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25-06-2021 02:41:44
GLast week I installed a brand new Mailbox Sensor with the Ring Bridge But whatever I do Reset and reinstall Ring bridge/Mailbox sensor 7times - followed all tips I could find on the web still I do not get any push notifications or sound •The Bridge/Mailbox sensor is correct installed •The signa
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30-05-2023 18:28:17
- J
Hi @GarySweden. You have tried all the basic troubleshooting steps I would have suggested trying for your concern. The next best step would be to contact our support team to further assist you in getting this resolved. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-05-2023 16:47:10
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Tom_Ring
Hi @ThreeHowls. How are your Light Settings adjusted for the Mailbox Sensor? Try toggling your Light Settings off and testing the Mailbox Sensor to see if this is impacting its functionality. Also, if the Mailbox Sensor is in a Light Group, try removing it from the Light Group. Let me know if this helps.
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01-06-2021 16:35:42
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