Responses (2)

• C

  Chelsea_Ring

  Hi @robdicken. I recommend either returning this item to Home Depot to let them know it's already been set up, or to reach out to our support team who can escalate this matter for you. For support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  08-06-2020 09:42:20

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• F

  Firetech2

  I just purchased a Ring indoor cam off eBay used, it also was registered to another user, I have proof of purchase but ring clearly didn’t want to help me get the camera to my name. I have a subscription and 27 cameras around my property, I am really thinking of throwing all of them in the garbage and start with another brand. If you cant reregister ring devices after they are sold to a second person what good are they. I understand people steak these cams and try to move them for sake of getting a free camera but when there is proof of purchase, seriously, frustrated with this company.

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  01-10-2021 10:55:42

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  T

  Tom_Ring

  Hi @Firetech2. Transferring ownership of a Ring device can be accomplished by our support team. There are specific requirements and process depending on the status of the device. More information about this process can be found in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360025997592-Ring-Doorbell-and-Security-Camera-Moving-Guidelines-#:~:text=Device%20Ownership,cancel%20a%20Ring%20Protect%20Plan.). Also, Ebay is not recognized as an authorized retailer partner for Rind Devices. To avoid this conflict in the future, we recommend only buying from retailers on this list [here](https://shop.ring.com/pages/authorized-ring-retail-partners).

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  04-10-2021 05:27:07