Cannot add solar pathlight

Trying to add solar pathlights to my home but completely unsuccessful After I scan code, it says my Echo Show 10 is offline.It will not give me an option to add the light to my bridge.Under devices, it shows the ring bridge online but shows echo show 10 offline (even though it is confirmed online)I would prefer to add the lights to my bridge but cannot get it to work.Spent 45 minutes on phone with tech support which was zero help other than raising my blood pressure. Their final suggestion was to reset my network settings on my phone.