Smart Lighting
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All Smart Lighting devices are connected to the Ring Bridge but offline in the Ring App
There are 3 Ring devices connected to the Ring Bridge. Mailbox Sensor, A19 bulb and Step light. They have been working together for over a year but recently they went offline in the Ring App. The Mailbox sensor continues to detect motion and turn on the A19 bulb and the Steplight as before. But there is no notification on any of my devices.I also have a Ring Doorbell. It works as before. Just no notifications.An Echo Show 10 is in the Ring App Devices page. It's offline. I can turn the Ring lights on and off from the Echo via voice command or the Alexa App.I have reinstalled and reinstalled the Ring Bridge and all the Ring devices. Also uninstalled and reinstalled the Ring Skill in the Echo.Any help would be great.
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24-04-2022 15:23:36
Responses (5)
- J
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24-04-2022 19:35:08
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- J
Please help. Everything works together but there are no notifications on any device since all devices are offline in the Ring App.
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26-04-2022 22:40:38
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- J
Thank you for the suggestion. I tried what you suggested and there was no change in status. All devices are offline but functional.
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30-04-2022 01:55:04
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CHi @Joe444. Since you've run through most of the basic troubleshooting steps for this concern, I'd recommend following up with our support team so they can take a more in-depth look at your devices and offer more advanced assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-05-2022 21:41:44
- J
I contacted your support team. I was promoted from level 1 to level 2 to the developers. I have heard nothing since. The app still shows all Ring bridge connected devices as offline except the Ring bridge.The history shows the mailbox sensor triggering the doorbell and the two connected lights. The lights turn on and off as programmed. The doorbell takes video of the connected mailbox sensor.There are just no notifications on three different android devices and the bridge connected devices are still offline Can anyone help?Joe
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24-05-2022 22:19:13
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C@Joe444 Following up with our support team is probably the best option in this situation, especially since you have spoken to them already and been transferred to a higher level of support. They would be able to look at your account information and see anything regarding your previous call as well.
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31-05-2022 22:06:28
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Joe444
Thanks for the reply. No change.
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24-04-2022 15:39:39
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