Responses (5)

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  Marley_Ring

  This should certainly not be happening, @TeddyBrown! You've covered some great steps here, especially in ensuring the Bridge is online. Please power cycle the Bridge, unplugging from power and plugging back in, and bring some of your Smart Lighting devices inside to see if they will connect. I recommend also charging the batteries of your Smart Lighting devices. The next best step will be to check for updates in the Ring. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360041779251-Updating-the-Firmware-on-your-Smart-Solar-Lighting) for steps on updating the firmware for your Smart Lighting devices. I hope this helps! :)

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  07-07-2021 05:38:05

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  Stevenciu

  This is happening to me as well. I've reset and power cycled the bridge a million times. logged out and back in of the Ring App, disconnected and re-connected it from my Amazon account. The bridge's firmware version shows as 1.8.60-6. Many of my lights are plugged in, and I have different types of lights. So this is not specific to batteries or any particular type of light. I even tried purchasing another bridge and that didn't work either, since none of my lights show as connected to the new bridge. I was able to confirm that the firmware version of the new bridge was the same. Don't tell me I need to reconnect all my Ring lights to the bridge again. This would be an awful experience. Anything else I can do?

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  21-05-2023 10:04:35

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  Caitlyn_Ring

  Hi @Stevenciu. I would recommend following up with our support team on this matter since you have several different types of Smart Lights, but they're all experiencing the same issue despite the troubleshooting steps you've taken. You can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  22-05-2023 04:24:15

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  Stevenciu

  Thanks, unfortunately I will have to reset and reconnect all of the lights that show as offline. Apparently, something happened that those lights did not get the latest update.

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  31-05-2023 11:59:48

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• U

  userjl

  The same is happening to me. My lights worked fine for several months, then went offline. After some googling, I rebooted the bridge, and that worked. For about a month. Now my lights are offline again, and rebooting didn’t work, so I reset the bridge by unplugging, as suggested here. Nope. Lights are still off.one. I guess I now have to… what? Remove the lights from my account? When I go through this process, I stop at the red warning that tells me removing the lights from my account is permanent. Is this literally true, or will I be able to add the lights back to my account? There’s certainly a light bulb joke in here somewhere… How many support thread posts does it take to turn on a light bulb?? 🤪

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  05-06-2023 01:58:11

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• J

  Justin_Ring

  Hi @userjl. The warning you see is basically letting you know that once you remove the Smart Light, it's irreversible, and you can't add it to your account again until you do another setup of it. You are okay to remove your Smart Lights and add them again with a new setup. If you are still having the same concern after setting them back up again, reach out to our support team to further investigate.

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  06-06-2023 05:51:47

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  06-07-2023 05:52:32

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