Smart Lighting

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A19 bulbs not turning off automatically

I recently purchased 2 of the A19 smart bulbs for use on my patio. I have two single bulb light fixtures. I installed the bulbs, have full manual control of them, and have them set on dusk to dawn schedules 7 days a week. At dusk, the lights turn on as expected. The problem is they never turn off. I can manually turn them off, but that defeats the purpose of a “smart” bulb. Anyone have this issue before or have any idea what is wrong? I worked with a Ring Agent and they verified my settings were correct. They did a firmware/software update and said the issue should be fixed but it did not resolve the issue. I called them again today and I’m extremely doubtful the suggested steps they gave me (manually turn the bulbs off) fixed the issue.

10867

0

2

22-04-2020 04:50:39

Responses (2)

  • R

    I have had the same problem. I have uninstalled and reinstalled them three times and the A19 bulbs still do not work. I am so disappointed in Ring for putting out a product that does not seem to work. I have talked to Support and they recommended that I do what I have already done. Now the bulbs don’t even come on at sunset. I am going to chalk this up as a loss and trash the bulbs since they can’t be returned.

    0

    24-05-2020 02:24:57

    • G

      I am having the same trouble

      0

      03-12-2020 04:57:35

        N

        Try a firmware upgrade and power cycle. A combination of this fixed it for me and it has been good ever since.

        0

        03-12-2020 05:37:45

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