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Ring-Intercom

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U
Sound issue Urmet 1750/2 ring Intercom
hardwired-video-doorbell
troubleshooting
cs-support

Installed our new Ring Intercom tonight. See photo, orange is on the side at LINE and the yellow wire at IN. If we do this the other way round then it doesn't work, so this seems so right. When we ring at the front door we get a notification on our mobiles. Only when we pick up do we hear a very loud beep, both outside at the front door and on our mobiles. We can't understand anything this way. We can, however, open the door. That works.

47

3

0

20-08-2024 09:30:44

Responses (2)

  • U

    Today we installed everything again to make sure the 2 small cables are correctly tightened to the intercom. Unfortunately still the loud beep. I have a video but unfortunately unable to upload here.

    0

    21-08-2024 07:03:42

      P

      Hi there,   It seems that the Intercom is wired correctly. In order to have the issue resolved, please contact our dedicated Customer Support.

      1

      27-08-2024 02:25:42

  • U

    I am also having this exact same issue on the same handset. Was there ever any resolution to this? I have wired many intercoms and have a background in this kind of thing but I cannot figure out a solution.

    1

    28-04-2025 11:02:53

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