Problem Fermax 8039 not working
As the step-by-step says, I've connected the Ring Intercom to my interphone Fermax 8039. When I pressed the bell of my building, I didn't receive any message, and the app didn't work. If I close the configuration, I can see the list of times I press the bell, but I can't open the door and end the configuration steps. This issue is causing some inconvenience. Could you please help me solve this problem as soon as possible?Do you know how to solve this problem?
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18-10-2024 11:42:28
Responses (1)
- U
Hi Enzo, I'm adding the two pictures you request me. Thank you for your help!
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03-11-2024 08:55:51
EPlease contact our Ring Intercom customer support by emailing or calling our team, and we will be more than happy to take a look at this with you. You can find our support number here: https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support. We look forward to hearing from you.
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27-12-2024 02:36:24
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Enzo_Ring
Hello, welcome to the Ring Community! We’d be happy to take a closer look at this with you. Please send us a picture of the wiring and another picture of the case of your current intercom. Our team will then be able to investigate this further. We look forward to hearing back from you.
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24-10-2024 07:12:41
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