Ring-Intercom

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S
Error P13-01 when connecting Echo Show5 to Ring Intercom
installation
troubleshooting
amazon-alexa
Hello when trying to enable my Echo Show 5 to Ring Intercom I always get error **P13-01** .. it says to enable Home monitoring for my Echo Show but it is already active.. What's wrong? On Amazon buying page it was clearily written that it is compatible with my Echo Show 5 How to solve? See screenshots attached ![screenshot|475x500](upload://jXz9KxiwvrZ1BT60BGGtCmVdk3F.jpeg)

1526

0

1

17-04-2023 07:23:46

Responses (7)

TG
I'm also facing the same error code while trying to switch on home monitoring on echo show 5. For me the person detection on Alexa routine is working, but it is unable to integrate with Ring.

0

17-04-2023 03:28:51

U
Any news on this? Still broken? Typical amazon trash

0

18-07-2023 01:11:23

U
Any news on this? Still broken? Typical amazon trash

0

18-07-2023 01:11:23

E
Hi @spanzetta, Welcome to the Ring Community! We have recently updated the connectivity between Echo devices and Ring Intercom. Can you confirm the situation of your Ring Intercom and if the problem still exists? We look forward to hearing back from you.

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30-08-2023 09:00:57

E
Hi @Enzo_Ring , similar to @spanzetta , I face the exact same situation. Echo Show 5 (3rd gen) unboxed yesterday then the very same situation and error code. Amazon support, on a phone call earlier today, they do not see an issue on their end i.e. Echo Show is connected and shows in the list of Alexa devices on the Amazon account, the Ring skill is enabled, as well Home monitoring is enabled. Resetting router network, setting Eero to broadcast in 2,4 GHz those did not help either.

0

30-08-2023 10:01:15

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