broken intercom
Hi it's been almost 3 weeks now since we had a working intercom. I have had 9 emails from customer 'service' but they are yes/no answers so they don't really appply easily. 2 online chats were pretty useless. Email 7 said they would send an engineer but it must have been passed to someone else as emails 8 and 9 are back to yes/no questions. I have now booked a phone call but can anyone tell me is that going back to the level of the online chat or is it with an actual engineer? It's clearly malfunctioning but going round in circles is not going to offer a solution sadly.
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27-05-2025 05:50:35
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Enzo_Ring
Hi @user_ddd559, thank you for reaching out to the Ring Community! Your privacy is important to us, and we will need to access additional account information in order to further assist you. Please contact our Ring Intercom customer support by emailing or calling (ring-intercom-support@cs.ring.com) our team, and we will be more than happy to take a look at this with you. You can find our support number here: https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support We look forward to hearing from you.
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29-05-2025 09:09:10
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