Ring-Intercom

Browse posts, check compatibility, comment, and join in the discussion about Ring Intercom.
T
Balcom HT 8802 with Ring Intercom, permanent door open issue
installation
cs-support
intercom

Hello Ring Community, after taking over an apartment I am trying to upgrade the existing doorbell system a bit. What I found out, it is at the front door a Balcom 500-501. In my apartment an intercom Balcom HT 8802 (is written on the circuit board). Now I have connected the Ring Intercom. So far it works almost everything. According to the app, this should connect as follows: sorry can only add one picture ![IMG_2807|231x500](upload://dR9sTTRrB7xCyMdCEj4VqMK6viN.jpeg) If I do it this way, then the door opener is continuously buzzing, so the door is always open. As if someone would open. When I take out cable A-5 the it’s ok but cannot open the door in the app. Only by button. It looks to me that the Ring intercom gives a permanent signal to open the door ? Everything else works so far. Do you have any idea ? Maybe some different connection ? Or is the intercom maybe broken ? Thank you Br Thomas

468

0

0

30-04-2023 04:33:44

Responses (2)

  • J

    Hi @Thokra. We have a few [articles](https://support.ring.com/hc/en-us/sections/4417082373780-Ring-Intercom) regarding the Ring Intercom that I recommend going over to see if they help. If not, reach out to our [support team](https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support) dedicated specifically to the Ring Intercom for further assistance.

    0

    01-05-2023 05:58:41

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      31-05-2023 05:59:33

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      J

      Justin_Ring

      2

      User
      Solutions

      W

      WMRing

      1

      User
      Solution

      J

      JeFromNC

      1

      User
      Solution

      T

      TonyMan

      1

      User
      Solution