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U
Video did not record:(

After a “missed call” the video did not record for a very long over due reunion between my husband and I would really like to be able to retrieve that footage some how but can’t seem to get anyone on the phone to help with issue. Need a live agent :(

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13-11-2024 18:56:04

Responses (2)

  • J

    Hi @user_f23d49. Unfortunately, if your Ring device did not record an event then there is no way to retrieve any footage.

    0

    15-11-2024 20:56:40

    • U

      Video has a 3 minute gap so can’t see the thieves

      0

      19-11-2024 12:24:55

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