Wasted 5 days with Ring support and they are useless

Question

I have a Ring spotlight camera that refuses to go into 'live mode'. They had me waste money on a Ring Chime, that didnt help. Told me to get my internet provider to come out and fix my internet issue, they charged me $250 for the service call and there was nothing wrong with the internet. I have spent the past 5 days on the phone with Ring and now they are telling me its the 'firmware update' that is failing and the camera is out of warranty. There needs to be a class action lawsuit against Ring. Their customer support is awful and they are costing customers a lot of money and no support on fixing issues.

user_bc5bc6 · Answer

I'm having the same exact problem. everything in the house works on the Wi-Fi but the ring bells they worked just fine until last week when I could see on the app, they were updating and then they just kept going off-line and online and now completely off-line. They will not go back to the Internet. I have had my Internet service provider at my house twice. There is absolutely nothing wrong with my Internet, but ring is telling me it's my Internet , no it's not. It's something in their Software Update,  so they refuse to fix or adjust or even acknowledge that it's their error.

Caitlyn_Ring · Answer

Hi @user_cc9bf1. Is there a specific error message you're receiving when you try to activate Live View? What is the RSSI listed as on the Device Health page? This tells us how strong the wifi signal is. I'm happy to try and provide some general troubleshooting assistance, though I do not have access to any device information since the Community is a public forum. Hi @user_bc5bc6. What is the most recent RSSI listed as on the Device Health page for your Ring Doorbell? If the Doorbell is disconnecting from the wifi frequently, the issue could be an unstable signal. How far is the Ring Doorbell from the wifi router?

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