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user_b5c857
Accepted Solution
Retrieving old footage
app-settings
I was paying for the monthly subscriptions, however we have moved house so stopped the subscription. When I was subscribed I had footage of a neighbour, however I cannot retrieve this footage now as I’m not paying. Is there anyway of getting this footage back? Thanks in advance
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02-07-2024 08:11:36
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Caitlyn_Ring
Hi @user_b5c857. Once a video has been deleted, either manually or due to your Ring Protect plan lapsing, it cannot be recovered. No backups are stored in order to protect your privacy. We highly recommend downloading any videos you need to keep onto your phone or computer.
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03-07-2024 09:55:37
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