S
Southbournebelle
Accepted Solution
Renewing my Ring protectio
troubleshooting
Keep trying to pay but it keeps rejecting my card which is valid. ive now got a message to say I am in credit .Customer Service is useless so how do I sort out my problem.Ive tried 10 times now.
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14-06-2024 08:35:59
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Caitlyn_Ring
Hi @Southbournebelle. To pay for the Ring Protect plan, you'll need to add a valid payment method. This can be either a debit or credit card. For the best experience, I'd recommend accessing Ring.com from a desktop computer, with no VPNs active. If you're still unable to update your payment method, you'll need to follow up with our support team via one of the numbers here, or on Facebook @Ring. We don't have access to billing or account details here on the Community.
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18-06-2024 06:48:32
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