Wired doorbell stopped working more than 9 months ago… customer support not helping (terrible experience)
My wired video doorbell stopped working in December 2023, since then I was trying to find a solution with customer support, who are sooo bad, I followed all the steps and they finallyyyy, after monthsss, agreed to exchange the device and send me a new one. I thought this should be easy but nooo, it is taking them monthsss to do this very simple step, every time I call, they find a new excuse that makes absolutely no sense and they give fake promises that I should receive the new devicr soon and as usual, nothing happens at all. I need to cancel the subscription as I am now paying for a service that I don’t have. I want to escalate this issue cause the customer support team ( who are based in Egypt) are absolutely useless and they wasted sooo much time and energy in vain. I need to return the device and I need my money back cause I really don’t want to deal with Ring customer support ever again
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28-09-2024 15:42:07
Responses (2)
- U
They are not helpful at all, I need other form of support than the horrible customer support team
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09-10-2024 15:14:43
UThey are not helpful at all, I need other form of support than the horrible customer support team
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09-10-2024 15:14:44
UThey also refuse to issue a refund which is the least that can be done after this inconvenience. Please give me contact information of someone who can actually help
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09-10-2024 15:20:25
- U
I tried but since the device doesn’t work for almost a year now, it is not visible on the app anymore as well as the subscription. Though money was deducted from my account earlier this year
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09-10-2024 15:18:05
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Justin_Ring
Hi @user_52c690. Unfortunately, we do not have access to account information here in the Community in order to assist with returns and refunds. For help with this type of concern you will need to continue working with our support team by calling in.
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30-09-2024 17:56:20
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