‎White horizontal lines on doorbell camera view at night

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user60888

White horizontal lines on doorbell camera view at night

troubleshooting

cs-support

video-quality

When motion is detected or you live view at when dark you either can't see anything or visibility is extremely reduced due to the lines across the screen.

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03-10-2023 08:28:27

Responses (2)

J
Justin_Ring
Hi @user60888. I would try the following steps for your concern: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Verify your Doorbell has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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05-10-2023 09:30:59
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-11-2023 09:32:00
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