Ring Video Doorbells

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J
Video Doorbell audio and motion

Happy New Year Ring Community.I am currently having troubles with my Ring Doorbell, audio is deteriorating and I have noticed that not everything is being recorded for movement or audio. I wondered if I could email the problems I have been experiencing, can you advise the customer service email address please?or how do I private message one of the community admins ?I purchased on 14th October, delivered on 15th purchased Basic Plan 15 November 2020,.I have a troublesome neighbour so its important my ring doorbell captures, movement and audio.I am not sure if the device is faulty or if it can be checked via Ring first.In the device settings is there an area I can tweak audio quality? Currently unable to find it. I like to live a quiet life and rely on Ring doorbell for some peace of mind.Thank youJD

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13-01-2021 12:54:41

Responses (2)

  • R

    Would like to update my a subscription

    0

    14-01-2021 15:08:04

    • J

      Here is an example of the distorted audio and video freeze. https://community.ring.com/t/video-doorbell-audio-and-motion/30455I cant seem to delete or edit this one will repost video link below.

      0

      14-01-2021 17:57:20

      Didn't find an answer ?

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