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Ring Video Doorbells

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U

user_5508db

Shared user request not working
battery-video-doorbell
troubleshooting
app-request

Hello, I have been sent a shared user request via email but when I follow the link it leads to nothing. Just a page that says location (nothing). No request. I have set up an account. When I try to scan the barcode of the doorbell myself to set it up, it says I have already been sent a request from the main user… so I’m caught in a loop here

21 •

4 •

0 •

14-03-2025 13:46:11

Responses (1)

  • J

    Justin_Ring

    Hi

    0

    •

    17-03-2025 16:52:06

    •

      U

      user_44ff62

      I’m having the same problem, and these steps are not working

      0

      •

      31-03-2025 04:29:04

      T

      Tom_Ring

      Hi @user_44ff62. If the steps above are not working, you can contact our support team for more assistance. https://ring.com/support/contact-us/call

      0

      •

      01-04-2025 13:37:53

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