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user_ee4e3b
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Ring doorbell 2 stopped working
battery-video-doorbell
Hi my ring doorbell 2 suddenly stopped working. I took my battery out to charge it and now I can’t get the thing working. I followed all the advice given on ring and nothing. These things aren’t cheap so I’d expect it to last a bit longer.
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24-01-2025 22:30:39
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Caitlyn_Ring
Hi @user_ee4e3b. Make sure the battery has been fully charged, which can take about 6 to 8 hours. After inserting the fully charged battery, reset the Doorbell by holding down the setup button for 20 seconds. After the reset is complete, walk through a new setup in the Ring app using the steps under Set Up a Device. If the Doorbell is still unresponsive after trying the troubleshooting steps listed above, I'd recommend following up with our support team to see what options are available. You can get in touch at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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27-01-2025 23:57:44
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