U
ring battery not charging
battery-video-doorbell
cs-support
troubleshooting
I have 2 Ring batteries and neither are charging fully. I have given over 12 hours of charging time on both batteries, left them on overnight, etc. They have both orange and red light while charging. When inside the camera it flashes a blue light and won't let me setup the camera to a spinning white light. Is there something I can do or did both my batteries go bad at the same time?
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01-11-2024 11:06:07
Responses (1)
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user63814
I believe your batteries are charging, but the connection between the battery and the device is poor. Start by cleaning the terminals on both the battery and the devices. A film can build up on batteries and the devices' terminals. Use cotton buds/Q-Tips to gently 'scrub' the four copper terminals on the battery and corresponding terminals inside the device.
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02-11-2024 08:48:39
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