Responses (1)

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Caitlyn_Ring

Hi @Ken6. To remove a Doorbell or Camera from the Ring App, you'll want to tap on the Main Menu \> Devices \> the device you want to remove \> Device Settings \> General Settings \> Remove This Device. That should do the trick for you! :)

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21-10-2020 15:26:47

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Reply

K

Ken6

Brilliant. It worked. can you help now to move my subscription for Ring Protect Plan which I just recently paid a full years subscription to the new identical Ring Video 3 Doorbell?

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21-10-2020 16:31:45

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Caitlyn_Ring

@Ken6 Glad to hear that worked for you! In regards to your Ring Protect plan, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can get your account pulled up and help ensure that your subscription is applied to your new device. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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22-10-2020 15:27:47