Ring Video Doorbells

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Notification and time issue
hardwired-video-doorbell
troubleshooting

Hi there. Hoping someone can help. I have 2 issues.

  1. The time on live view is incorrect. It us 1 hour ahead. No vpn. App updated. Time on everything else like history is fine.

  2. I had no ring notification on android at 7am. Normally i do and i have since. There is no ‘do not disturb,’ setting enabled.

314

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06-01-2024 10:18:46

Responses (2)

J
User Solution

Hi @user65838. For your first concern, try the steps mentioned in the solution in this Community post. As for your second concern, you also want to make sure your permissions for your notifications from the Ring app have not changed in your phone settings. We also have this Help Center article on how to fix notification issues on Android and this page for iOS. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

1

08-01-2024 09:08:34

U

Hi there. The address fix seems to have fixed the time issue. As for the notification, I will keep an eye on this. generally I get them. Thanks.

1

09-01-2024 10:55:05

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

08-02-2024 10:55:20

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