U
Motion Detected: No Video Found
hardwired-video-doorbell
troubleshooting
cs-support
I have a hardwired doorbell camera. It used to work perfectly for over a year now. Lately it stopped recording videos after motion detection. I see the detected motion in the app but no video. It just says "No Video Found Door may have lost connection during this event, so this video didn't record.". I didn't change anything with the doorbell. I rebooted it after I started getting errors, didn't help. It has a good connection (RSSI - 46). Any help?
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29-12-2024 07:07:39
Responses (1)
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Justin_Ring
Hi @user_8e1233. I suggest the following additional steps: - Reboot your router. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, then reconnect it to your Wi-Fi. If you have tried these steps and are still having the same concern, give our support team a call for further assistance
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31-12-2024 11:25:03
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