I checked through all contents again and again, but couldn’t find a bag labeled “B” with the security screws. Are you willing to please send me these so I can complete the installation process? Thank you!
Hi @Deemteam. You’ve reached the Ring Community, a public neighbor to neighbor forum. While there are neighbors and Community team members here to offer guidance and suggestions, our support team does not monitor this platform. For any account specific or support related requests, it is best to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-06-2021 03:56:54
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Tom_Ring
Hi @Deemteam. You’ve reached the Ring Community, a public neighbor to neighbor forum. While there are neighbors and Community team members here to offer guidance and suggestions, our support team does not monitor this platform. For any account specific or support related requests, it is best to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
30-06-2021 03:56:54
•