‎Forced to reinstall app, doorbell and chime disappeared

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markeddie

Forced to reinstall app, doorbell and chime disappeared

battery-video-doorbell

troubleshooting

Hi, I hope you can help. I've had a Ring doorbell (phase 1) and chime for four years. Today, the app appeares to have forgotten they exist - they aren't listed under "devices". I've tried reinstalling them but the app says they're registered to someone else and won't help. Is there a fix? Many thanks in advance.

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15-10-2023 07:02:23

Responses (2)

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Tom_Ring
Hi @markeddie. It appears you may have logged in with a different email than when you setup these devices. Try an alternate email or please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.
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19-10-2023 05:35:04
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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18-11-2023 05:35:56
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