U
Doorbell pro strange image?
battery-video-doorbell
troubleshooting
I just installed my new ring doorbell pro and at night when you go to live view you can see a ‘halo’ in the middle of the screen that looks like the reflection of the outside of the lens. After 10 seconds or so it refocuses and goes away but obviously not great for a brand new device! And help?
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09-10-2024 07:52:30
Responses (1)
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Caitlyn_Ring
Hi @user_5c3f6a. It's possible this is happening because the IR lights are reflecting off all the surfaces in the Doorbell's view, particularly the surface on the left side of the view. Do you see any issues with video during the day, when the IR lights are not on?
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18-10-2024 08:07:21
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