Doorbell missing huge chunks of the day

Last weekend, there was an incident next door. I went to view it, and it hadn't captured anything. The incident probably lasted 10-15 MINUTES. This happened around 8pm. Looking back on History, and Event History, the last recording was that morning. This is impossible, as there's movement throughout the day. I came to check it just now, for something that happened 10 minutes ago, and same thing. Nothing captured since this morning. From last week, I had turned the sensitivity to max, and have all events and motion enabled to max. Have it checking frequently, and put the recording time to max. This is stupid. I pay for a subscription, and it's not doing what it's supposed to!