Brand new device, Boot Loop (Gen 2)

Hi Guys, Brand new Device delivered today, trying to set it up and it seems to have failed on the firmware update, now the device seems to be stuck in a boot loop, I’ve spent about 3 hours trying to reset and run the set up again which works however, live view doesn't work, it just shows "activating device" and has done for the past hour or 2 I’ve left it. I've noticed the door bell flashes blue (1 Second On – 1 Second Off) constantly, when I press the doorbell button nothing happens, Alexa sees the device so does my phone but nothing works. I've tried the set up on two different phones, 1 iPhone and 1 Samsung, both do the same thing, unfortunately support is closed even though it states 8am till 8pm.. Have I got a faulty device? i am no means a novice when it comes to tech and the like so i don't believe this is an error I’ve made. Thanks Matt